Customer Solutions & Retention Specialist

Jobtome; Concord (NH); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives and career growth

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to join our call center. Starting pay is $18/hour with incentives that can bring annual earnings beyond $70,000. Enjoy free and discounted Spectrum services while building a long and rewarding career.

You will engage customers to resolve billing inquiries, upsell our video, data and phone services, and maintain professionalism in every interaction. 2+ years of call center experience and strong English communication are required.

Qualifications

• High school diploma or equivalent.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

English proficiency

Verbal and written comms

Sales techniques

Billing system

Customer service

Computer skills

Handling irate customers

Organization skills

Phone sales

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to join our call center. Starting pay is $18/hour with incentives that can bring annual earnings beyond $70,000. Enjoy free and discounted Spectrum services while building a long and rewarding career.

You will engage customers to resolve billing inquiries, upsell our video, data and phone services, and maintain professionalism in every interaction. 2+ years of call center experience and strong English communication are required.