Sales & Customer Solutions Rep - Upsell & Retain ($18+/hr)

Jobtome; Kannapolis (NC); On-site; USD 25,000 - 41,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data, and voice services, with pay starting at $18/hour and incentives that can push earnings well over $70,000 annually.

You will handle billing inquiries, resolve issues, and explain products while maintaining professionalism. Office environment; weekend/holidays hours may apply; prior call center experience helps.

Qualifications

• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (video, data, voice).
• Ability to work variable hours including weekends, holidays, and split days off.
• Effective communication with employees, customers, suppliers in person, phone, and writing.
• Ability to apply customer solutions and sales techniques and achieve goals.
• Computer and consumer electronics proficiency; ability to use billing systems.
• Strong verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Cable products knowledge

Communication skills

Sales techniques

Computer skills

Billing systems

Verbal communication

Written communication

Customer handling

Prioritization

Education

High school diploma or equivalent

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. The role focuses on retaining customers and upselling Spectrum’s video, data, and voice services, with pay starting at $18/hour and incentives that can push earnings well over $70,000 annually.

You will handle billing inquiries, resolve issues, and explain products while maintaining professionalism. Office environment; weekend/holidays hours may apply; prior call center experience helps.