Sales & Customer Solutions Rep — $18+/hr + Up to $70K

Jobtome; McAdenville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services (internet, TV,,

Performance incentives

Job summary

Spectrum is hiring in the United States for a Sales and Customer Solutions Representative. You will engage with customers to resolve billing inquiries, upsell our video, data and phone services, and support retention efforts.

The role offers a starting pay of $18/hour plus incentives that can push top performers beyond $70,000 per year. Employees enjoy free Spectrum services and a path for career growth in a collaborative, on-site office setting.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales techniques

Call center experience

Communication skills

Computer skills

Billing system knowledge

Problem solving

Time management

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring in the United States for a Sales and Customer Solutions Representative. You will engage with customers to resolve billing inquiries, upsell our video, data and phone services, and support retention efforts.

The role offers a starting pay of $18/hour plus incentives that can push top performers beyond $70,000 per year. Employees enjoy free Spectrum services and a path for career growth in a collaborative, on-site office setting.