Call Center Sales & Retention Specialist

Jobtome; Denver (CO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data, and phone products. The role emphasizes professionalism, customer loyalty, and revenue growth within a dynamic call center environment.

Starting pay is competitive at $18/hour with incentives that can push earnings over $70,000 annually for top performers. Office-based role with Spectrum benefits and opportunities for career growth.

Qualifications

• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services to include video, data and voice.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Call center experience

Customer service

Upselling

English communications

Dispute resolution

Computer literacy

Billing system usage

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum’s video, data, and phone products. The role emphasizes professionalism, customer loyalty, and revenue growth within a dynamic call center environment.

Starting pay is competitive at $18/hour with incentives that can push earnings over $70,000 annually for top performers. Office-based role with Spectrum benefits and opportunities for career growth.