Sales & Customer Solutions Rep – Upsell & Retain

Jobtome; Unionville (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Incentives for top performers

Career growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell services. Competitive pay starts at $18/hour, with incentives that can bring top performers to an annual salary over $70,000. This role is office-based and available to applicants lawfully allowed to work in the U.S.

You will resolve billing inquiries, answer product questions, and process orders while maintaining a high level of professionalism. Spectrum is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.
• Ability to read, write, speak and understand English.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Ability to communicate effectively with customers and colleagues in person, by phone, and in writing.
• Proven ability to apply customer solutions and sales techniques to achieve goals.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s products.
• Maintain professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Call center experience

Customer service

Sales techniques

English proficiency

Product knowledge

Billing systems

Communication skills

Problem resolution

Organizational skills

Education

High school diploma or equivalent

Tools

Billing system

PC software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to retain customers and upsell services. Competitive pay starts at $18/hour, with incentives that can bring top performers to an annual salary over $70,000. This role is office-based and available to applicants lawfully allowed to work in the U.S.

You will resolve billing inquiries, answer product questions, and process orders while maintaining a high level of professionalism. Spectrum is an Equal Opportunity Employer.