Sales & Customer Solutions Rep — $18+/hr + Incentives

Jobtome; Taylor (MI); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will handle retention challenges, explain product benefits, and process orders in the billing system while upholding a high standard of customer service.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually for top performers, with opportunities to grow through skilled retention and revenue-generation activities.

Qualifications

• High school diploma or equivalent required.
• Proficient in reading, writing, speaking and understanding English.
• Knowledge of cable products and services (video, data, voice) preferred.
• Willingness to work variable hours, including weekends and holidays.
• Strong communication skills, both verbal and written.
• Ability to use billing systems to process orders and retain accounts.
• Experience in customer service or phone sales is a plus.

Responsibilities

• Engage with customers to resolve billing inquiries and product questions.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism and courtesy in all customer interactions.
• Meet or exceed activity goals and call-handling metrics.
• Process orders in the billing system for retained accounts and new sales.
• Explain Spectrum products and compare them with competitors.
• Support customer experience improvements with every transaction.

Skills

English proficiency

Customer service skills

Phone sales techniques

Upselling ability

Communication skills (verbal & written

Ability to work variable hours

Proficiency with billing systems

Problem resolution

Product knowledge (cable services)

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell Spectrum services. You will handle retention challenges, explain product benefits, and process orders in the billing system while upholding a high standard of customer service.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually for top performers, with opportunities to grow through skilled retention and revenue-generation activities.