Sales & Customer Solutions Rep — Up to $70K+

Jobtome; Iron Station (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Career growth opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our services while delivering exceptional service. You will handle billing inquiries, explain Spectrum products, process orders, and maintain a professional, customer-first approach to drive revenue and loyalty.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually; full benefits include free and discounted Spectrum services and a culture that

Qualifications

• 2+ years of call center experience in customer service or sales
• Fluent in reading, writing, speaking English
• Able to work variable hours, including weekends and holidays
• Strong communication with customers and colleagues
• Proficiency with computers and billing systems

Responsibilities

• Resolve billing inquiries and product questions for customers
• Retain customers and upsell Spectrum services
• Explain Spectrum products and compare to competitors
• Process orders within the billing system
• Maintain professionalism in all customer interactions
• Meet call-handling metrics and activity goals
• Support customer experience improvements

Skills

Customer service

Call center experience

Communication skills

English proficiency

Sales techniques

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States to retain customers and upsell our services while delivering exceptional service. You will handle billing inquiries, explain Spectrum products, process orders, and maintain a professional, customer-first approach to drive revenue and loyalty.

Starting pay is $18/hour with incentives that can push earnings above $70,000 annually; full benefits include free and discounted Spectrum services and a culture that