Sales & Retention Specialist — Call Center

Jobtome; Round Rock (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Incentives

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum in Round Rock, Texas is seeking a Sales and Customer Solutions Representative. You will engage with customers to resolve billing inquiries, upsell Spectrum services, and drive revenue while delivering outstanding service.

This role requires strong English communication, flexibility with hours (including weekends), and solid knowledge of cable products. You will handle orders in the billing system and help retain customers with effective solutions.

Qualifications

• Able to read, write, speak and understand English.
• Knowledge of cable services (TV, Internet, phone).
• Willingness to work variable hours, including weekends/holidays.
• Strong verbal and written communication; professional demeanor.
• Experience applying sales techniques to retain customers and upsell services.
• Proficient with computers and consumer electronics; able to use billing software.

Responsibilities

• Resolve billing inquiries and product questions; address service complaints.
• Retain customers and upsell Spectrum video, data, and phone services.
• Maintain professionalism in all customer interactions.
• Meet activity goals using call handling metrics (productive time, handle time).
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare with competitors to support decisions.
• Contribute to improving customer experience with every transaction.

Skills

English proficiency

Customer service

Upselling skills

Communication skills

Billing system proficiency

Product knowledge (cable)

Problem solving

Time management

Professionalism

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum in Round Rock, Texas is seeking a Sales and Customer Solutions Representative. You will engage with customers to resolve billing inquiries, upsell Spectrum services, and drive revenue while delivering outstanding service.

This role requires strong English communication, flexibility with hours (including weekends), and solid knowledge of cable products. You will handle orders in the billing system and help retain customers with effective solutions.