Customer Solutions & Retention Specialist

Jobtome; Lake Mary (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is looking for a Sales and Customer Solutions Representative to join our U.S.-based team. You will resolve billing inquiries, answer product questions, and drive upsells across Spectrum's video, data and voice services.

Qualifications include a high school diploma, 2+ years in call-center settings, and strong English communication. The role requires flexible hours and a professional, customer-focused approach.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Strong communication skills, verbal and written.
• Ability to work variable hours including weekends.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales techniques

Phone etiquette

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is looking for a Sales and Customer Solutions Representative to join our U.S.-based team. You will resolve billing inquiries, answer product questions, and drive upsells across Spectrum's video, data and voice services.

Qualifications include a high school diploma, 2+ years in call-center settings, and strong English communication. The role requires flexible hours and a professional, customer-focused approach.