Sales & Customer Solutions Rep: Retain & Upsell

Jobtome; Kyle (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing inquiries, upsell services, and uphold a high standard of professionalism in every interaction.

Ideal candidates have 2+ years in a call center or customer service role, a high school diploma, and the ability to work flexible hours, including weekends and holidays. Base pay starts at $18/hour with incentives; top performers can earn well above $70,000 annually.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center experience in customer service or sales.
• Ability to work variable hours, including weekends and holidays.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain professionalism in every customer interaction.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Sales ability

Communication skills

Computer skills

Multitasking

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Office software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing inquiries, upsell services, and uphold a high standard of professionalism in every interaction.

Ideal candidates have 2+ years in a call center or customer service role, a high school diploma, and the ability to work flexible hours, including weekends and holidays. Base pay starts at $18/hour with incentives; top performers can earn well above $70,000 annually.