Sales & Customer Solutions Specialist (Retention & Upsell)

Spectrum; Charlotte (NC); Presencial; USD 20.000 - 29.000; Jornada completa

Descripción de la vacante

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, answer questions, and guide service enhancements while building loyalty and revenue.

The role emphasizes retaining customers, upselling Spectrum video, data and phone products, and using a professional, customer-first approach in every interaction. Working conditions are office-based with typical hours; a high school diploma and fluency in English are

Formación

• High school diploma or equivalent is required.
• Ability to read, write, speak and understand English.
• Demonstrated knowledge of cable video, data internet, and voice services.

Responsabilidades

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s services.
• Maintain professionalism in every customer interaction.
• Achieve activity goals using call handling metrics.
• Master order processing within the billing system for retained accounts and new sales.

Conocimientos

English proficiency

Customer service

Communication

Billing knowledge

Upselling

Problem solving

Computer skills

Call handling

Time management

Product knowledge

Educación

High school diploma or equivalent

Herramientas

Billing system

Descripción del empleo

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing inquiries, answer questions, and guide service enhancements while building loyalty and revenue.

The role emphasizes retaining customers, upselling Spectrum video, data and phone products, and using a professional, customer-first approach in every interaction. Working conditions are office-based with typical hours; a high school diploma and fluency in English are