Sales & Retention Pro — $18/hr + Incentives

Jobtome; Buda (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing questions, and upsell Spectrum services. You will work in an office environment, handling calls with a professional, solutions-oriented approach.

A strong emphasis on customer satisfaction and revenue growth drives daily activities. You will use billing systems to process orders, uphold service levels, and communicate product benefits clearly.

Qualifications

• High school diploma or equivalent is required.
• Ability to read, write, speak and understand English.
• Flexibility to work variable hours, weekends, holidays, and split days off.
• Strong communication skills in person, phone, and written messaging.
• Ability to explain products and sales solutions clearly and meet customer goals.

Responsibilities

• Engage with customers to resolve billing inquiries and service questions.
• Apply phone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet and exceed activity goals using call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare them with competitors.

Skills

Customer service

Verbal communication

Written communication

Billing systems

Product knowledge

Upselling

Education

High school diploma or equivalent

Tools

Billing system software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing questions, and upsell Spectrum services. You will work in an office environment, handling calls with a professional, solutions-oriented approach.

A strong emphasis on customer satisfaction and revenue growth drives daily activities. You will use billing systems to process orders, uphold service levels, and communicate product benefits clearly.