Call Center Sales & Solutions Specialist

SPECTRUM; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free internet

Free TV

Free mobile

Discounted Spectrum services

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Austin. You will engage customers to resolve billing inquiries, answer product questions, and address service complaints while leveraging customer service skills to retain accounts and upsell Spectrum’s services.

You will process orders, explain products, and strive to meet activity targets with professionalism and strong communication. This role supports customer satisfaction and revenue growth in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center or sales experience.
• Ability to read, write, speak English.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Retain customers and upsell Spectrum services.
• Explain Spectrum products and compare to competitors.
• Process orders in the billing system for retained accounts and new sales entries.
• Maintain professionalism in every customer interaction.
• Meet activity goals using call metrics.

Skills

Customer service

Upselling

Communication

Billing inquiries

Product knowledge

Call metrics

Order processing

CRM systems

Education

High school diploma or equivalent

Tools

Billing system

CRM systems

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Austin. You will engage customers to resolve billing inquiries, answer product questions, and address service complaints while leveraging customer service skills to retain accounts and upsell Spectrum’s services.

You will process orders, explain products, and strive to meet activity targets with professionalism and strong communication. This role supports customer satisfaction and revenue growth in a fast-paced environment.