Call Center Sales & Retention Specialist

Jobtome; Round Rock (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Discounted Spectrum services

Incentives program

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Round Rock, TX. You will engage with customers to resolve billing inquiries, upsell Spectrum's video, data, and phone services, and process orders in the billing system.

This role emphasizes professionalism and strong communication across channels. Ideal candidates read/write/speak English, have a high school diploma, and can work variable hours including weekends.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Ability to work variable hours, including weekends and holidays.
• Strong communication with customers, suppliers and colleagues.
• Proven ability to explain products and services clearly.
• Proficient with computers and consumer electronics.
• Experience using billing systems or related software.

Responsibilities

• Resolve billing inquiries and product questions from customers.
• Retain customers and upsell Spectrum services by phone.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained and new accounts.
• Explain Spectrum products and compare to competitors.
• Support customer experience across transactions.

Skills

English proficiency

Customer service

Communication skills

Sales techniques

Problem solving

Computer skills

Billing systems

Education

High school diploma

Tools

Billing software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Round Rock, TX. You will engage with customers to resolve billing inquiries, upsell Spectrum's video, data, and phone services, and process orders in the billing system.

This role emphasizes professionalism and strong communication across channels. Ideal candidates read/write/speak English, have a high school diploma, and can work variable hours including weekends.