Sales & Customer Solutions Rep - Call Center

Jobtome; Waxhaw (NC); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Free Spectrum services

Incentives for top performers

Résumé du poste

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You will use telephone-based techniques to retain customers and drive revenue growth while maintaining professionalism in every interaction.

The role requires 2+ years of call center experience, English proficiency, and the ability to work variable hours, including weekends. Join a company offering competitive pay and comprehensive benefits.

Qualifications

• 2+ years of call center experience in customer service or phone sales
• Willing to work variable hours including weekends
• Strong communication skills, verbal and written

Responsabilités

• Engage with customers to resolve billing inquiries
• Apply telephone-based techniques to retain customers and upsell Spectrum’s products
• Maintain professionalism in every customer interaction
• Achieve and exceed activity goals by following call handling metrics
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Connaissances

English proficiency

Cable services knowledge

Customer service

Sales techniques

Effective communication

Problem resolution

Billing system use

Time management

De-escalation

Formation

High school diploma or equivalent

Outils

Billing system

Description du poste

Spectrum is hiring a Sales and Customer Solutions Representative to engage customers, resolve billing inquiries, and upsell services. You will use telephone-based techniques to retain customers and drive revenue growth while maintaining professionalism in every interaction.

The role requires 2+ years of call center experience, English proficiency, and the ability to work variable hours, including weekends. Join a company offering competitive pay and comprehensive benefits.