Retention & Upsell Call Center Rep — $18+/hr + Incentives

Jobtome; Monroe Township (SD); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Benefits package

Career opportunities

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries and product questions, while applying proven sales techniques to upsell Spectrum TV, data, and phone services.

The role emphasizes retention, customer satisfaction, and driving revenue growth. The position requires strong communication skills, English fluency, and the ability to work in an office environment with variable hours, including weekends

Qualifications

• High school diploma or equivalent required.
• Excellent English reading/writing/speaking abilities.
• Strong product knowledge of Spectrum TV, internet and voice services.
• Ability to communicate clearly with customers and colleagues.
• Experience using billing systems and basic software.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet or exceed activity targets via call handling metrics.
• Process orders in the billing system for retained accounts and new sales entries.
• Explain Spectrum products and compare with competitors to customers.

Skills

English fluency

Product knowledge

Communication skills

Call center experience

Sales techniques

Education

High school diploma or equivalent

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in the United States. You will engage with customers to resolve billing inquiries and product questions, while applying proven sales techniques to upsell Spectrum TV, data, and phone services.

The role emphasizes retention, customer satisfaction, and driving revenue growth. The position requires strong communication skills, English fluency, and the ability to work in an office environment with variable hours, including weekends