Sales & Customer Solutions Rep: Upsell & Retain, $18+/hr + Incentives

Jobtome; Dallas Township (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Discounted Spectrum services

Incentives leading to >$70k

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, address billing questions, and upsell Spectrum’s video, data, and voice offerings. This on-site role emphasizes professionalism, retention, and revenue growth while delivering top-tier service.

You will process orders in the billing system, meet activity targets, and clearly explain products and benefits to customers, supporting a high-quality customer experience.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Ability to read, write, speak and understand English.
• Ability to work variable hours, including weekends, holidays, and split days off.
• Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and in writing.
• Ability to apply appropriate customer solutions and sales techniques and achieve customer solutions goals.
• Proficient computer and consumer electronics skills; able to use billing system.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s products.
• Maintain high levels of professionalism and courtesy in every interaction.
• Achieve and exceed activity goals by following call handling metrics like productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.

Skills

Customer service

Upselling techniques

Communication skills

English proficiency

Tech savviness

Education

High school diploma

Tools

Billing system

Microsoft Office

CRM software

Job description

Spectrum is seeking a Sales and Customer Solutions Representative to engage customers, address billing questions, and upsell Spectrum’s video, data, and voice offerings. This on-site role emphasizes professionalism, retention, and revenue growth while delivering top-tier service.

You will process orders in the billing system, meet activity targets, and clearly explain products and benefits to customers, supporting a high-quality customer experience.