Upsell & Retain Specialist — Earn Up to $70K

Jobtome; Leander (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Discounted Spectrum services

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Texas. The role focuses on retaining customers, resolving billing inquiries, and upselling Spectrum services. You will handle orders in the billing system and explain products, aiming to surpass activity goals.

Office-based position requiring strong communication and problem-solving skills; weekend/holidays may be required. Spectrum offers competitive pay and incentives, plus free or discounted services.

Qualifications

• High school diploma or equivalent.
• Demonstrated ability to read, write, speak and understand English.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Upsell techniques

Communication skills

Call handling metrics

Problem solving

Computer skills

Education

High school diploma

Tools

Billing software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Texas. The role focuses on retaining customers, resolving billing inquiries, and upselling Spectrum services. You will handle orders in the billing system and explain products, aiming to surpass activity goals.

Office-based position requiring strong communication and problem-solving skills; weekend/holidays may be required. Spectrum offers competitive pay and incentives, plus free or discounted services.