Customer Solutions & Retention Specialist — $18+/hr Incentives

Jobtome; Austin (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Spectrum is seeking a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing inquiries, answer product questions and handle service complaints while applying call-based retention and upsell strategies.

The role emphasizes professionalism, meeting activity targets, processing orders in the billing system, and clearly explaining Spectrum's products and how they compare with competitors. A high school diploma and English proficiency are required.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English.
• Demonstrated working knowledge of cable communications products and services (TV, internet, voice).
• Ability to work variable hours, including weekends/holidays/split days off.
• Effective communication with employees, customers, suppliers, in person, on the phone, and in writing.
• Ability to apply customer solutions and sales techniques to achieve goals.
• Proficient computer and consumer electronics skills.
• Ability to use PC and the billing system.
• Strong verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum's products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

English proficiency

Customer service

Upselling

Call handling

Communication

Product knowledge

Education

High school diploma

Tools

Billing system

Job description

Spectrum is seeking a Sales and Customer Solutions Representative in Austin, TX. You will engage customers to resolve billing inquiries, answer product questions and handle service complaints while applying call-based retention and upsell strategies.

The role emphasizes professionalism, meeting activity targets, processing orders in the billing system, and clearly explaining Spectrum's products and how they compare with competitors. A high school diploma and English proficiency are required.