Sales‑Oriented Customer Care Specialist

Hormann LLC; Phoenix (AZ); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Job summary

Hörmann in Phoenix seeks a customer service and sales agent to handle inbound inquiries, assist with orders, and upsell products. This on-site role operates in a fast-paced environment, supporting customers with product information, pricing and order status.

Requirements include a high school diploma, customer service experience, and knowledge of Microsoft Office. The position offers an 8-hour day shift, Monday to Friday, with benefits included.

Qualifications

• High School Diploma or GED; college coursework preferred but not required.
• One year of customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Responsibilities

• Handle inbound customer service calls with potential high volume.
• Take sales calls and upsell; present alternatives and close sales.
• Apply active listening to understand customer needs and wants.
• Process orders in a fast-paced environment.
• Provide product, pricing, and availability information.
• Help customers navigate our website and place orders online.
• Coordinate with internal departments to meet customer needs.
• Resolve product returns, shipping inquiries and order status questions.
• Other related duties as assigned.

Skills

Communication skills

Interpersonal skills

Microsoft Office

10-key skills

Keyboarding

Phone communication

Education

High School Diploma or GED

Job description

Hörmann in Phoenix seeks a customer service and sales agent to handle inbound inquiries, assist with orders, and upsell products. This on-site role operates in a fast-paced environment, supporting customers with product information, pricing and order status.

Requirements include a high school diploma, customer service experience, and knowledge of Microsoft Office. The position offers an 8-hour day shift, Monday to Friday, with benefits included.