On-Site Customer Service & Sales Rep (Day Shift)

Hormann LLC; Portland (OR); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Descripción de la vacante

Hörmann is seeking a Customer Service Representative in Portland to handle customer inquiries, process orders, and drive sales through upselling and informed recommendations. The role involves navigating our product catalog, assisting customers online, and coordinating with internal teams to ensure timely order fulfillment.

The ideal candidate will have strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.

Formación

• High School Diploma or GED required or equivalent; college coursework preferred but not required.
• One year of professional customer service experience preferred but not required.
• Experience in a manufacturing or garage door industry preferred.

Responsabilidades

• Field inbound customer service support calls with potential for extended periods of high volume.
• Take sales calls and offer required upsells—make compelling offers, present appropriate alternatives, and ask for the sale.
• Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customer’s needs.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Other related job duties as assigned

Conocimientos

Communication skills

Interpersonal skills

Microsoft Office

Keyboarding

10-key skills

Positive attitude

Phone & in-person communication

Educación

High School Diploma or GED

Some college or better

Herramientas

Microsoft Office

Descripción del empleo

Hörmann is seeking a Customer Service Representative in Portland to handle customer inquiries, process orders, and drive sales through upselling and informed recommendations. The role involves navigating our product catalog, assisting customers online, and coordinating with internal teams to ensure timely order fulfillment.

The ideal candidate will have strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.