Inbound Customer Care & Upsell Specialist

Hörmann North America; Portland (OR); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

401(k) matching

Dental Insurance

Health Insurance

Health Savings Account

Life Insurance

Paid time off

Vision Insurance

Descripción de la vacante

Hörmann North America is seeking a customer service specialist in Portland, Oregon to field inbound calls, upsell products, and provide accurate information on pricing and availability. You will guide customers through online ordering and collaborate with internal teams to resolve issues promptly.

The ideal candidate has strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced manufacturing environment.

Formación

• Education/Experience: Any combination of education and required skills and knowledge for successful performance would be qualifying.
• High School Diploma or GED equivalent, college coursework preferred but not required
• One year of professional customer service experience preferred but not required
• Experience in a manufacturing or garage door industry preferred

Responsabilidades

• Field inbound customer service support calls with potential for extended periods of high volume
• Troubleshoot customer service problems
• Process orders in a fast-paced environment
• Provide knowledgeable answers to questions about product, pricing and availability
• Help customers navigate our website and place orders online
• Work with internal departments to meet customer’s needs
• Work with customers to resolve product returns, shipping inquiries and order status questions
• Other related job duties as assigned

Conocimientos

Upselling

Active listening

Phone support

Written communication

Educación

High School Diploma

GED

Some college

Herramientas

Microsoft Office

Descripción del empleo

Hörmann North America is seeking a customer service specialist in Portland, Oregon to field inbound calls, upsell products, and provide accurate information on pricing and availability. You will guide customers through online ordering and collaborate with internal teams to resolve issues promptly.

The ideal candidate has strong communication skills, a customer-centric approach, and the ability to thrive in a fast-paced manufacturing environment.