Sales & Operations Leader: High-Volume Practice Manager

Serenity Healthcare; Town of Florida (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Serenity Healthcare is seeking a Practice Manager, Sales & Operations to take full ownership of a high-volume service location. You will lead the team, manage daily operations, drive revenue, and maintain high standards of member experience.

The role requires a proven ability to hit sales targets while running a tight operation, and no specific industry experience is required. The position offers a competitive salary with bonuses and a benefits package, reflecting the importance of balancing

Qualifications

• 5+ years of leadership experience with a blend of operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs and data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations is advantageous.
• Direct performance conversations and accountability outcomes.
• Proactive in identifying and fixing issues without prompting.

Responsibilities

• Own the full day-to-day operation of a high-volume service location, including staffing, workflow, and floor presence.
• Drive sales performance across the location with clearly defined revenue targets and KPIs.
• Set and maintain performance standards through coaching and structured accountability.
• Ensure every member interaction is professional and aligned with Serenity's service level, while converting sales opportunities.
• Track location KPIs and use data to inform operational and commercial decisions.
• Identify underperformance early and address it with clear follow-through.

Skills

Leadership

Sales experience

KPI tracking

Operations mgmt

Job description

Serenity Healthcare is seeking a Practice Manager, Sales & Operations to take full ownership of a high-volume service location. You will lead the team, manage daily operations, drive revenue, and maintain high standards of member experience.

The role requires a proven ability to hit sales targets while running a tight operation, and no specific industry experience is required. The position offers a competitive salary with bonuses and a benefits package, reflecting the importance of balancing