Sales & Operations Leader, High-Volume Practice

Serenity Healthcare; Alexandria (VA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

Serenity Healthcare is hiring a Practice Manager, Sales & Operations to own a high-volume service location, leading the team, floor, numbers, and the sales pipeline while ensuring an exceptional member experience.

The role requires a proven ability to drive revenue through strong operations management and accountability to performance targets. Hospitality or premium service background is a strong advantage; no industry-specific experience is required.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets.
• Background in hospitality, upscale retail, or premium service ops is a strong advantage.
• Direct performance conversations with measurable outcomes.

Responsibilities

• Own the full day-to-day operation of a high-volume service location (staffing, workflow, floor presence, output quality).
• Drive sales performance across the location with clearly defined revenue targets and KPIs.
• Set and uphold performance standards through coaching, feedback, and accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's service level, while identifying and converting sales opportunities.
• Track location KPIs—sales volume, conversion rates, efficiency, quality scores—and use data for decisions.
• Identify underperformance early and address it with clarity and follow-through.

Job description

Serenity Healthcare is hiring a Practice Manager, Sales & Operations to own a high-volume service location, leading the team, floor, numbers, and the sales pipeline while ensuring an exceptional member experience.

The role requires a proven ability to drive revenue through strong operations management and accountability to performance targets. Hospitality or premium service background is a strong advantage; no industry-specific experience is required.