Sales & Operations Lead for High-Volume Practice

Serenity Healthcare; Houston (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k)

Paid time off

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. You'll lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you'll fit right in; no industry-specific experience required.

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting/exceeding sales targets with measurable results.
• Demonstrated accountability to KPIs and data-driven decision making.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations with documented outcomes.
• Proactive in identifying and addressing underperformance.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, with revenue targets and KPIs.
• Set and uphold performance standards through coaching and accountability.
• Ensure every member interaction is efficient, professional, and aligns with Serenity's service level.
• Track location KPIs and use data to drive operational and commercial decisions.
• Identify and address underperformance promptly with clear follow-through.

Job description

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience. You'll lead visibly, hold your team accountable to performance targets, and keep the standard high even when things get complicated.

If your background blends operations management with a track record of hitting sales goals, you'll fit right in; no industry-specific experience required.