Practice Manager: Sales & Ops Leader (High-Volume)

Serenity Mental Health Centers; Layton (UT); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Bonus incentives

Medical, dental, and vision coverage (

401(k) retirement plan

Paid time off (PTO) and holidays

Job summary

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to own a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience.

You will lead visibly, hold your team to performance targets, and drive revenue while maintaining high service standards. If your background blends operations management with a track record of hitting sales goals, you’ll fit right in.

Qualifications

• 10+ years of leadership blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations is an advantage.
• Experience with direct performance conversations and outcomes.
• Proactive in identifying and fixing issues.

Responsibilities

• Own the full day-to-day operation of a high-volume service location—staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, accountable to revenue targets and KPIs.
• Set the performance standard for the team and maintain it through coaching, feedback, and accountability.
• Ensure every member interaction is efficient, professional, and aligned with the Serenity standard—identify and convert sales opportunities.
• Track location KPIs—sales volume, conversion rates, efficiency, quality scores—and use data to make operational and commercial decisions.
• Identify underperformance early and address it with clarity and follow-through.

Skills

Leadership

Sales targets

KPIs management

Operations management

Performance coaching

Accountability

Job description

Serenity Mental Health Centers is hiring a Practice Manager, Sales & Operations to own a high-volume service location—the team, the floor, the numbers, the sales pipeline, and the member experience.

You will lead visibly, hold your team to performance targets, and drive revenue while maintaining high service standards. If your background blends operations management with a track record of hitting sales goals, you’ll fit right in.