Sales & Operations Leader for High-Volume Practice

Serenity-Healthcare-1; San Tan Valley (AZ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) plan

PTO: 10 days to start, 15 after year 1

Job summary

Serenity is seeking a Practice Manager, Sales & Operations in a high-volume service location. You will own daily operations, drive revenue, and lead a team to meet targets while maintaining service excellence.

The role requires proven leadership, accountability for KPIs, and a track record of hitting sales goals across a fast-paced environment. We value leaders who can coach, set standards, and convert opportunities into results.

Qualifications

• 10+ years of leadership experience blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Background in hospitality, upscale retail, or premium service operations is advantageous.
• Direct performance conversations with measurable outcomes.
• Proactive in identifying and fixing underperformance.

Responsibilities

• Own day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location with clearly defined revenue targets and KPIs.
• Set and enforce performance standards through coaching and accountability.
• Ensure every member interaction is efficient, professional, and aligned with Serenity standards, identifying sales opportunities.
• Track location KPIs and use data to make operational and commercial decisions.
• Address underperformance with clear, decisive action.

Skills

Leadership

Sales targets

KPIs

Accountability

Job description

Serenity is seeking a Practice Manager, Sales & Operations in a high-volume service location. You will own daily operations, drive revenue, and lead a team to meet targets while maintaining service excellence.

The role requires proven leadership, accountability for KPIs, and a track record of hitting sales goals across a fast-paced environment. We value leaders who can coach, set standards, and convert opportunities into results.