Sales & Operations Lead for High-Volume Practice

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus incentives

Employer-paid medical, dental, and vis

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location’s people, processes, and performance. You’ll drive revenue while maintaining top-tier member experience, holding teams to targets, and leading with accountability.

With 10+ years in ops + sales and a background in hospitality/retail, you’ll coach staff, optimize workflow, and ensure every interaction reflects Serenity’s standards. Background check applies.

Qualifications

• 10+ years of leadership experience blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Background in hospitality, upscale retail, or premium service operations is advantageous.

Responsibilities

• Own the full day-to-day operation of a high-volume service location, including staffing and workflow.
• Drive sales performance and revenue targets across the location.
• Set and uphold performance standards through coaching and accountability.
• Ensure high-quality member interactions and convert sales opportunities.
• Track location KPIs and inform operational and commercial decisions.
• Identify underperformance early and address it with clarity.

Skills

Leadership experience

Sales target achievement

KPI accountability

Hospitality/retail background

Performance coaching

Proactive problem solving

Job description

Serenity is hiring a Practice Manager, Sales & Operations to own a high-volume service location’s people, processes, and performance. You’ll drive revenue while maintaining top-tier member experience, holding teams to targets, and leading with accountability.

With 10+ years in ops + sales and a background in hospitality/retail, you’ll coach staff, optimize workflow, and ensure every interaction reflects Serenity’s standards. Background check applies.