High-Volume Practice Manager, Sales & Operations

Socket.dev; Gilbert (AZ); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus incentives

Medical, dental, vision benefits

401(k) retirement plan

PTO and holidays

Job summary

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location, oversee the team, floor, numbers, sales pipeline, and member experience. You will lead visibly, drive revenue while maintaining top service standards, and hold the team accountable during challenging times.

Ideal candidates blend operations leadership with a proven sales track record, ready to operate at a higher level with no industry-specific requirements. Serenity is an Equal Opportunity Employer.

Qualifications

• 5+ years of leadership experience with a blend of operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Accountability to KPIs with data-driven decision making.
• Background in hospitality, upscale retail, or premium service operations is an advantage.
• Direct performance conversations with measurable outcomes.
• You see issues, own them, and fix them promptly.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Operations management

Sales acumen

Team coaching

Job description

Serenity is seeking a Practice Manager, Sales & Operations to own a high-volume service location, oversee the team, floor, numbers, sales pipeline, and member experience. You will lead visibly, drive revenue while maintaining top service standards, and hold the team accountable during challenging times.

Ideal candidates blend operations leadership with a proven sales track record, ready to operate at a higher level with no industry-specific requirements. Serenity is an Equal Opportunity Employer.