Sales & Operations Advisor - Growth, Training & Benefits

DriveTime; United States; On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k)

Life Insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Bonus programs

Training & development

Work-life balance

Job summary

DriveTime is seeking a Customer Experience & Sales Support/Operations role to enhance the dealership journey for customers. You will greet shoppers, assist with purchasing steps, and maintain a smooth, friendly environment across departments.

Role emphasizes collaboration with sales and management, multi-department support, and ongoing training. A strong service mindset and flexibility help drive consistent customer satisfaction and dealership success.

Qualifications

• High School Diploma or GED required; higher education preferred.
• 1–3 years related work experience in hospitality, sales or retail.
• Able to progress through Level 1 and 2 certifications for sales and operations.
• Must be 18+ with a valid driver’s license and clean driving record.

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing, presenting features, pricing, financing basics, and services.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships.
• Schedule appointments and maintain communication with prospects via phone, text and email.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Process paperwork including down payments, title documents, trade info, and loan paperwork.
• Maintain vehicle inventory presentation and showroom organization.
• Support daily dealership operations across departments.
• Utilize internal systems to ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to achieve dealership goals.

Skills

Customer service

Sales support

Communication

Teamwork

Multi-tasking

Education

High School Diploma or GED

Associates or Bachelor's preferred

Job description

DriveTime is seeking a Customer Experience & Sales Support/Operations role to enhance the dealership journey for customers. You will greet shoppers, assist with purchasing steps, and maintain a smooth, friendly environment across departments.

Role emphasizes collaboration with sales and management, multi-department support, and ongoing training. A strong service mindset and flexibility help drive consistent customer satisfaction and dealership success.