Sales & Operations Advisor — Drive Customer Growth

DriveTime Car Sales, LLC; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

401K

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Paid time off

Job summary

DriveTime Family of Brands in Charlotte is seeking a welcoming Sales Associate to support customers throughout the vehicle purchase journey. You will greet guests, present features and financing basics, follow up on internet leads, schedule test drives, and collaborate with Sales and Operations Advisors to ensure a smooth, transparent buying experience.

You will handle paperwork, maintain showroom presentation, and help across departments to meet dealership goals.

Qualifications

• High School Diploma or GED required; Associates or bachelors preferred OR equivalent experience.
• 1 – 3 years related work experience. Minimum of 1 year of experience in hospitality, sales and/or retail with a fast-paced, customer-facing environment.
• Ability to progress through a multi-phase, learning certification of Level 1 and 2 assuming increasing responsibility for sales and operations.
• Positive attitude with a willingness to learn and grow.
• Valid driver's license and acceptable driving record for the previous 3 years
• Must be at least 18 years of age
• Ability to pass a drug test and a background check

Responsibilities

• Greet customers in a friendly, professional manner and create a positive dealership experience.
• Assist Sales & Operations Advisors during purchasing process including presenting vehicle features, pricing, financing basics, and dealership services to confidently assist customers.
• Follow up with internet leads, phone inquiries, and showroom guests to nurture relationships and maintain engagement.
• Schedule appointments and maintain consistent communication with prospective customers through phone calls, text and email using the expected nurture strategy.
• Support the sales team with test drives, vehicle presentations, and customer follow-up activities.
• Assist with processing paperwork including down payments, title documents, trade information, and loan paperwork.
• Support daily dealership operations by helping where needed across departments.
• Maintain vehicle inventory presentation and showroom organization.
• Help maintain operational flow, organization, and accountability throughout the dealership.
• Utilize internal technical systems to support dealership operations and ensure a seamless end-to-end customer journey.
• Work closely with the sales and management teams to support and achieve dealership goals.
• Be cross-trained in multiple dealership functions to provide operational flexibility while completing assigned tasks.
• Contribute to a positive, energetic, and team-oriented workplace culture.
• Adapt quickly to changing priorities and business needs.

Skills

Positive attitude

Valid driver's license

Education

High School Diploma or GED

Associates or bachelors preferred

Job description

DriveTime Family of Brands in Charlotte is seeking a welcoming Sales Associate to support customers throughout the vehicle purchase journey. You will greet guests, present features and financing basics, follow up on internet leads, schedule test drives, and collaborate with Sales and Operations Advisors to ensure a smooth, transparent buying experience.

You will handle paperwork, maintain showroom presentation, and help across departments to meet dealership goals.