Sales Manager: Lead Customer Experience & Store Performance

Michaels Stores; Crystal Lake (IL); On-site; USD 2,204,000 - 3,058,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/Dental/Vision coverage

Job summary

Michaels Stores in Crystal Lake, IL, is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and create an engaging customer experience across the store. You will oversee front-end and service operations, ensure brand standards, and coach teammates daily.

The role requires 3+ years of retail leadership, hands-on coaching, and POS mastery, with flexibility for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service focus and selling skills.
• Experience with POS and Self-Checkout systems.
• Ability to work nights, weekends, and early mornings.
• Demonstrated leadership in store operations and policy compliance.

Responsibilities

• Assist Store Manager in leading SOPs and company programs to ensure compliance.
• Ensure execution of policies and standards, maintaining store conditions and results.
• Model and coach customer experience and selling behaviors to drive conversion and satisfaction.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions and support.

Skills

Retail leadership

Customer service

POS systems

Coaching

Tools

POS/Checkout systems

Job description

Michaels Stores in Crystal Lake, IL, is seeking a Sales Manager to lead a high-performing selling culture, drive strong sales results, and create an engaging customer experience across the store. You will oversee front-end and service operations, ensure brand standards, and coach teammates daily.

The role requires 3+ years of retail leadership, hands-on coaching, and POS mastery, with flexibility for nights, weekends, and early mornings.