Store Sales & Customer Experience Leader

Michaels; Machesney Park (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in Machesney Park, IL is seeking a Sales Manager who will lead a high-performing store team, ensuring strong sales and an engaging customer experience.

You will oversee front-end operations, coach staff, and drive key performance indicators with a focus on customer service and operational excellence. The role requires 3+ years of retail leadership and experience with POS and Self-Checkout systems, with availability for nights, weekends, and early mornings.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations to meet KPIs.

Responsibilities

• Lead and champion a high-performing selling culture.
• Coach staff on customer experience and selling behaviors.
• Oversee POS and Self-Checkout system usage and transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Train and develop team members across departments.

Skills

Retail leadership

Customer service coaching

Tools

POS systems

Self-Checkout systems

Job description

The Michaels Companies Inc. in Machesney Park, IL is seeking a Sales Manager who will lead a high-performing store team, ensuring strong sales and an engaging customer experience.

You will oversee front-end operations, coach staff, and drive key performance indicators with a focus on customer service and operational excellence. The role requires 3+ years of retail leadership and experience with POS and Self-Checkout systems, with availability for nights, weekends, and early mornings.