Retail Sales Manager: Lead Teams, Elevate Service

Michaels; McHenry (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

Michaels in McHenry, IL is seeking a Sales Manager to lead a high-performing front-end and service operations team, driving sales results and an engaging customer experience across in-store services and events.

You will coach selling behaviors, manage SOPs, oversee POS and Self-Checkout, support BOPIS and Same Day Delivery, and champion loyalty programs while ensuring operational excellence.

Qualifications

• 3+ years retail leadership experience.

Responsibilities

• Lead and manage SOPs and company programs to ensure compliance.
• Coach customer experience and selling behaviors to drive conversion.
• Provide Manager-on-Duty coverage and maintain floor leadership.
• Oversee POS and Self-Checkout operations for smooth transactions.
• Drive omni-channel service including BOPIS and Same Day Delivery.
• Promote Loyalty Rewards and protection plans to drive retention.
• Train and develop team members through structured onboarding.
• Maintain asset protection and reduce shrink.

Skills

Retail leadership

Customer experience

Team coaching

POS operation

Omni-channel

Tools

POS systems

Self-Checkout

Job description

Michaels in McHenry, IL is seeking a Sales Manager to lead a high-performing front-end and service operations team, driving sales results and an engaging customer experience across in-store services and events.

You will coach selling behaviors, manage SOPs, oversee POS and Self-Checkout, support BOPIS and Same Day Delivery, and champion loyalty programs while ensuring operational excellence.