Sales Manager: Lead Customer Experience & Store Operations

michaels; California; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

401(k) match

Medical coverage

Job summary

The Michaels Companies, Store - LA-WALNUT, CA, seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales, customer experience, and adherence to SOPs and brand standards. You will champion customer-focused coaching and ensure efficient day-to-day execution.

Responsibilities include coaching the team, providing MOD coverage, ensuring accurate POS transactions, overseeing programs like Loyalty Rewards, BOPIS, and Same Day Delivery, and partnering in loss

Qualifications

• 3+ years in retail leadership.
• Experience coaching sales teams.
• Knowledge of POS and checkout workflows.

Responsibilities

• Lead store operations and ensure SOP compliance.
• Drive selling, brand standards, and KPI results.
• Coach staff on customer experience and selling behaviors.
• Oversee POS, Self-Checkout, and BOPIS services.
• Manage day-to-day scheduling and MOD coverage.

Skills

Retail leadership

Customer experience

Coaching

Tools

POS system

Job description

The Michaels Companies, Store - LA-WALNUT, CA, seeks a Sales Manager to lead a high-performing selling culture across the store, driving sales, customer experience, and adherence to SOPs and brand standards. You will champion customer-focused coaching and ensure efficient day-to-day execution.

Responsibilities include coaching the team, providing MOD coverage, ensuring accurate POS transactions, overseeing programs like Loyalty Rewards, BOPIS, and Same Day Delivery, and partnering in loss