Sales Manager: Elevate Customer Experience & Sales

Michaels; Aurora (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels is seeking a Sales Manager for the DEN-AURORA/SMOKY HILL store in Colorado. You will lead front-end and service operations, coach the team, and drive selling behaviors to meet store KPIs. The role includes MOD coverage, POS oversight, and coordinating in-store programs and events.

The position emphasizes customer experience, loyalty program growth, and efficient daily execution in a fast-paced retail environment.

Qualifications

• 3+ years retail leadership experience.
• Strong customer service and coaching skills.
• Experience improving store operations and POS usage.

Responsibilities

• Lead front-end and service operations to achieve KPIs.
• Coach employees on selling behaviors and brand standards.
• Oversee POS, Self-Checkout, and omni-channel fulfillment.
• Provide MOD coverage and ensure operational continuity.
• Drive loyalty program adoption and in-store events.

Skills

Retail leadership

Customer service

Operations management

Team coaching

Tools

POS systems

Self-checkout

BOPIS systems

Job description

Michaels is seeking a Sales Manager for the DEN-AURORA/SMOKY HILL store in Colorado. You will lead front-end and service operations, coach the team, and drive selling behaviors to meet store KPIs. The role includes MOD coverage, POS oversight, and coordinating in-store programs and events.

The position emphasizes customer experience, loyalty program growth, and efficient daily execution in a fast-paced retail environment.