Retail Sales Leader – Customer Experience & Operations

Michaels; Longmont (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discounts

Medical/dental/vision coverage

401(k) with employer match

Tuition assistance

Adoption assistance

Job summary

Michaels in Longmont, CO is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring brand standards and SOPs are consistently executed.

You will coach and develop team members, provide Manager-on-Duty coverage, and drive omni-channel service including POS, BOPIS and Same Day Delivery.

Qualifications

• 3+ years of retail leadership experience.

Responsibilities

• Lead store team to deliver selling performance and customer experience.
• Oversee front-end operations and POS systems to ensure smooth transactions.
• Coach and develop team; ensure SOPs and policies are followed.
• Provide Manager-on-Duty coverage and drive omni-channel service (BOPIS, delivery).
• Promote loyalty programs and protection plan awareness.

Skills

Retail leadership

Customer experience

Tools

POS systems

Self-Checkout

Job description

Michaels in Longmont, CO is seeking a Sales Manager to lead a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. The role oversees front-end and service operations, ensuring brand standards and SOPs are consistently executed.

You will coach and develop team members, provide Manager-on-Duty coverage, and drive omni-channel service including POS, BOPIS and Same Day Delivery.