Sales Lead: Elevate Customer Experience & Team

N23 Premium Brands Opco LLC; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community involvement

Job summary

LOFT is seeking a Sales Lead in Birmingham, AL to drive personalized customer experiences and support associates. You will partner with the Store Manager to master store operations and step in as acting manager when needed.

The role emphasizes customer focus, team development, and maintaining brand standards while using available tools for omnichannel support. Evening/weekend availability is required where applicable.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where everyone feels welcome and engaged.
• Uphold high visual and operational standards focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication & coaching

Flexible scheduling

Initiative & decision making

Organization & prioritization

Tools

Point-of-sale system

Job description

LOFT is seeking a Sales Lead in Birmingham, AL to drive personalized customer experiences and support associates. You will partner with the Store Manager to master store operations and step in as acting manager when needed.

The role emphasizes customer focus, team development, and maintaining brand standards while using available tools for omnichannel support. Evening/weekend availability is required where applicable.