Sales Lead: Elevate Customer Experience & Coach Team

knitwellgroup; Auburn (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Auburn, AL is seeking a Sales Lead to model exceptional customer experiences and support colleagues. This part-time role requires weekend and holiday availability and collaboration with Store Manager to ensure smooth store operations.

You will drive personalized service, help onboard and coach associates, uphold visual and operational standards, and use store tools to deliver an omnichannel shopping experience. Weekend shifts and flexibility are essential.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Leadership

Communication

Time management

Tools

POS system

Job description

LOFT in Auburn, AL is seeking a Sales Lead to model exceptional customer experiences and support colleagues. This part-time role requires weekend and holiday availability and collaboration with Store Manager to ensure smooth store operations.

You will drive personalized service, help onboard and coach associates, uphold visual and operational standards, and use store tools to deliver an omnichannel shopping experience. Weekend shifts and flexibility are essential.