Retail Sales Lead — Elevate Customer Experiences

N23 Premium Brands Opco LLC; Columbia (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences while guiding and coaching store associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

You’ll bring at least 6 months of retail sales experience (preferred) and a comfort with POS systems, coaching, and communicating. Flexible availability evenings, weekends, and holidays is required to excel in this role.

Qualifications

• 6 months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Coaching

Communication

Initiative

Tools

POS system

Job description

LOFT is seeking a Sales Lead to support and role model exceptional customer experiences while guiding and coaching store associates. You will work with the Store Manager to master store operations and be ready to step in as manager when needed.

You’ll bring at least 6 months of retail sales experience (preferred) and a comfort with POS systems, coaching, and communicating. Flexible availability evenings, weekends, and holidays is required to excel in this role.