Sales Lead & Customer Experience Coach

N23 Premium Brands Opco LLC; Howell (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Sister-brand discounts

Job summary

KnitWell Group, supporting the Ann Taylor brand, seeks a Sales Lead to drive exceptional customer experiences and coach store associates. You will collaborate with the Store Manager to master store operations and step into management when needed.

You will model brand-appropriate customer service, support onboarding and development, and contribute to an inclusive, high-performing team while maintaining visual and operational standards.

Qualifications

• Experience delivering personalized customer experiences and guiding a team.
• Ability to onboard and develop an engaged, high-performing team.
• Comfort fostering an inclusive store environment and upholding brand standards.

Responsibilities

• Represent the brand by modeling personalized customer experiences.
• Assist store leaders with onboarding and developing the team.
• Provide in-the-moment coaching to associates for better customer interactions.
• Support seamless omnichannel customer experiences using available tools.
• Step into store manager duties when needed.

Skills

Customer service

Leadership

Coaching

Tools

POS system

Omnichannel tools

Job description

KnitWell Group, supporting the Ann Taylor brand, seeks a Sales Lead to drive exceptional customer experiences and coach store associates. You will collaborate with the Store Manager to master store operations and step into management when needed.

You will model brand-appropriate customer service, support onboarding and development, and contribute to an inclusive, high-performing team while maintaining visual and operational standards.