Retail Sales Lead & Mentor — Elevate Customer Experience

N23 Premium Brands Opco LLC; BLOOMINGTON (MN); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group operates Ann Taylor, empowering associates to deliver personalized customer experiences. As Sales Lead, you will guide and support the team, model service excellence, and ensure seamless omnichannel experiences while maintaining high standards. You may step in as manager when needed.

This role emphasizes coaching, teamwork, and flexible availability, including evenings, weekends, and holidays, with a focus on driving store performance and guest satisfaction.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Customer service

Team leadership

Communication

Tools

POS system

Job description

KnitWell Group operates Ann Taylor, empowering associates to deliver personalized customer experiences. As Sales Lead, you will guide and support the team, model service excellence, and ensure seamless omnichannel experiences while maintaining high standards. You may step in as manager when needed.

This role emphasizes coaching, teamwork, and flexible availability, including evenings, weekends, and holidays, with a focus on driving store performance and guest satisfaction.