Retail Sales Lead & Customer Experience Coach

N23 Premium Brands Opco LLC; Crestview Hills (KY); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group, the operator of Ann Taylor, is seeking a Sales Lead to model and deliver personalized customer experiences while guiding store associates. You will collaborate with the Store Manager to understand store functions and step in as manager when needed.

You will support onboarding, coaching, and development of a highly engaged team, uphold brand standards, and use tools to drive a customer‑centric, omnichannel shopping experience.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management experience

POS system

Coaching

Communication

Flexibility

Organization & prioritization

Tools

Point-of-sale system

Job description

KnitWell Group, the operator of Ann Taylor, is seeking a Sales Lead to model and deliver personalized customer experiences while guiding store associates. You will collaborate with the Store Manager to understand store functions and step in as manager when needed.

You will support onboarding, coaching, and development of a highly engaged team, uphold brand standards, and use tools to drive a customer‑centric, omnichannel shopping experience.