Sales-Focused Customer Specialist: Elevate Car Buying

CarMax Inc.; Redlands (CA); Vor Ort; USD 28.000 - 43.000; Vollzeit

Benefits dieser Stelle

Monthly bonus

Benefits package

Zusammenfassung

CarMax Inc. is seeking a Customer Specialist in Redlands, CA to guide customers through car buying and selling journeys. You will facilitate appraisals, test drives, paperwork, and repair orders while maintaining a transparent, customer-first process.

The role involves coordinating service appointments, auditing documents, and ensuring accurate billing with cross-team collaboration. Qualified candidates will have strong communication, integrity, and teamwork.

Qualifikationen

• Strong communication skills and ability to build relationships with customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Ability to balance customer needs with business goals and follow processes accurately.

Aufgaben

• Deliver exceptional customer service through sales guidance, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in and daily scanning; reconcile data.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, reports, audits, and payments; coordinate service appointments and review invoices for accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.

Kenntnisse

Communication skills

Relationship building

Teamwork

Multitasking

Attention to detail

Ausbildung

High School Diploma or equivalent

Tools

MS Office

Jobbeschreibung

CarMax Inc. is seeking a Customer Specialist in Redlands, CA to guide customers through car buying and selling journeys. You will facilitate appraisals, test drives, paperwork, and repair orders while maintaining a transparent, customer-first process.

The role involves coordinating service appointments, auditing documents, and ensuring accurate billing with cross-team collaboration. Qualified candidates will have strong communication, integrity, and teamwork.