Customer Experience Specialist – Car Buying & Appraisals

CarMax Inc.; Redlands (CA); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Monthly team-based bonus (25% of base)

Paid time off and holidays

Competitive hourly wage

Job summary

CarMax Inc. in Redlands, CA seeks a Customer Specialist to guide customers through sales steps, appraisals, test drives, and financing applications. You’ll document vehicle conditions for appraisals and ensure a transparent process that reflects CarMax’s honesty and innovation.

Join a team-focused environment, manage paperwork, coordinate service appointments, and uphold CarMax Quality Standards while delivering exceptional customer service daily.

Qualifications

• Strong communication skills and confident representation of CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Must demonstrate integrity, respect, and teamwork in a fast-paced setting.

Responsibilities

• Guide customers through sales, appraisals, test drives, and financing applications.
• Document vehicle conditions for appraisals and communicate findings to Buyers.
• Manage inventory processes including vehicle check-in, scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow CarMax EH&S requirements and keep a clean, orderly work area.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Inc. in Redlands, CA seeks a Customer Specialist to guide customers through sales steps, appraisals, test drives, and financing applications. You’ll document vehicle conditions for appraisals and ensure a transparent process that reflects CarMax’s honesty and innovation.

Join a team-focused environment, manage paperwork, coordinate service appointments, and uphold CarMax Quality Standards while delivering exceptional customer service daily.