Customer Experience Specialist – Car Buying & Selling

CarMax; Norco (CA); On-site; USD 28,378 - 59,512; Full time

Benefits offered by this job

Paid sick and vacation time

Paid holidays

Health benefits

Job summary

CarMax Business Services seeks a Customer Specialist in Norco, California, to deliver outstanding customer experiences during car-buying and selling journeys. You will support customers with appraisals, test drives, and paperwork while ensuring a smooth process reflecting CarMax’s commitment to honesty.

This role offers the chance to make an impact while collaborating across teams, ensuring you have a dynamic work environment with opportunities for growth. Join CarMax to be part of their mission to redefine car buying.

Qualifications

• Experience in sales or customer service preferred.
• Ability to lift up to 25 lbs and read/transcribe data accurately.
• Demonstrated ability to balance customer needs with business goals.

Responsibilities

• Guide customers through the sales, appraisal, and financing processes.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes and document details for appraisals.
• Perform inspections to meet CarMax Quality Standards.
• Coordinate service appointments and manage transaction paperwork.

Skills

Strong communication skills

Ability to build relationships

Integrity and teamwork

Attention to detail

Ability to manage multiple tasks

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services seeks a Customer Specialist in Norco, California, to deliver outstanding customer experiences during car-buying and selling journeys. You will support customers with appraisals, test drives, and paperwork while ensuring a smooth process reflecting CarMax’s commitment to honesty.

This role offers the chance to make an impact while collaborating across teams, ensuring you have a dynamic work environment with opportunities for growth. Join CarMax to be part of their mission to redefine car buying.