Customer Sales Concierge — Seamless Car Buying Experience

CarMax Business Services; Redlands (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

CarMax in Redlands, CA is seeking a Customer Specialist to deliver a trusted, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, financing applications, and paperwork, ensuring a seamless process that reflects CarMax’s honesty and innovation.

You will perform vehicle condition assessments, assist with stock checks, and coordinate service visits while collaborating with teams to maintain a smooth, customer-focused

Qualifications

• High school diploma or equivalent required.
• Excellent communication and ability to guide customers.
• Experience in customer service preferred.
• Ability to lift up to 25 lbs and handle multiple tasks.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Strong communication

Relationship building

Integrity

Teamwork

Multitasking

Attention to detail

Ability to lift up to 25 lbs

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Redlands, CA is seeking a Customer Specialist to deliver a trusted, customer-first experience throughout the car-buying and selling journey. You will guide customers through appraisals, test drives, financing applications, and paperwork, ensuring a seamless process that reflects CarMax’s honesty and innovation.

You will perform vehicle condition assessments, assist with stock checks, and coordinate service visits while collaborating with teams to maintain a smooth, customer-focused