Customer Experience Specialist

CarMax Inc.; Kentwood (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Monthly team bonus (25% of base salary

Job summary

CarMax is seeking a Customer Specialist to guide customers through sales, appraisals, test drives, and financing applications. You will document vehicle conditions for appraisals, assist Buyers, and help manage inventory with daily scans and check-ins.

The role requires strong communication, integrity, and teamwork in a fast-paced environment. You will handle paperwork, coordinate service appointments, and ensure accurate billing while maintaining CarMax EH&S standards.

Qualifications

• Strong communication skills to represent CarMax and its products.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Balanced customer needs with business goals and following processes accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document appraisals for Buyers.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks: printing reports, maintaining paperwork, auditing documents, and processing payments.
• Coordinate service appointments and review repair order invoices for billing accuracy.

Skills

Clear communication

Customer relationships

Integrity & teamwork

Attention to detail

Multi-tasking

Read & transcribe data

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist to guide customers through sales, appraisals, test drives, and financing applications. You will document vehicle conditions for appraisals, assist Buyers, and help manage inventory with daily scans and check-ins.

The role requires strong communication, integrity, and teamwork in a fast-paced environment. You will handle paperwork, coordinate service appointments, and ensure accurate billing while maintaining CarMax EH&S standards.