Customer Experience Specialist - Car Buying & Appraisals

CarMax; Waukesha (WI); Presencial; USD 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid sick time

Paid vacation

Holiday pay

Resumo da oferta

CarMax seeks a Customer Specialist to guide customers through car buying and selling, from appraisals to paperwork. You will inspect vehicles, manage inventory, and coordinate service appointments, while ensuring accurate documentation and billing.

The role emphasizes honesty, teamwork, and a seamless customer experience. Ideal candidates thrive in a fast-paced setting, communicate clearly, and build lasting customer relationships.

Qualificações

• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment with integrity.
• Proven ability to balance customer needs with business goals.
• Ability to manage multiple tasks with attention to detail.
• High School Diploma or equivalent and a valid driver’s license.
• Must be able to lift up to 25 lbs.

Responsabilidades

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and managing paperwork.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and maintain a clean work area.

Conhecimentos

Communication skills

Relationship building

Integrity & teamwork

Multitasking & detail

Education & license

Physical ability (lift 25 lbs)

Formação académica

High School Diploma or equivalent

Valid driver’s license

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

CarMax seeks a Customer Specialist to guide customers through car buying and selling, from appraisals to paperwork. You will inspect vehicles, manage inventory, and coordinate service appointments, while ensuring accurate documentation and billing.

The role emphasizes honesty, teamwork, and a seamless customer experience. Ideal candidates thrive in a fast-paced setting, communicate clearly, and build lasting customer relationships.