Sales Floor Supervisor: Lead Team & Customer Experience

Lowe's; Franklin (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's is seeking a Sales Floor Department Supervisor to lead a customer-focused team in our store. You will coach associates, manage daily tasks, ensure safety, and support merchandising and operations to deliver exceptional service.

Join a fast-paced home improvement retailer where you’ll develop others, handle customer needs, and collaborate across departments to meet sales goals while maintaining a clean, safe shopping environment.

Qualifications

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsibilities

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and monitor daily activities to meet sales goals.
• Manage performance and ensure adequate department coverage; supervise other departments as needed.
• Oversee customer-facing activities (greeting customers, clarifying needs, closing sales) and non-customer-facing tasks (stocking, inventory, area recovery).
• Ensure store safety through safety walks, hazard reporting, and following lifting directions.
• Communicate best practices to the team and engage staff in a customer-focused work environment.

Skills

Customer service

Leadership

Coaching

Team supervision

Cross-functional collaboration

Education

High School Diploma

Tools

Microsoft Office Suite

Store computer systems

Project Tool

Genesis

Sterling

M2O

Thin Client

Job description

Lowe's is seeking a Sales Floor Department Supervisor to lead a customer-focused team in our store. You will coach associates, manage daily tasks, ensure safety, and support merchandising and operations to deliver exceptional service.

Join a fast-paced home improvement retailer where you’ll develop others, handle customer needs, and collaborate across departments to meet sales goals while maintaining a clean, safe shopping environment.